Frequently Asked Questions
If you have a question that is not addressed here, then please visit our Contact Us page to submit one.
- Is shipping included?
- How do I contact your staff?
- Is there a time limit for the exams?
- How long is my certification active?
- Do you offer recertification programs?
- Can I complete my certification online?
- How and when will I get my exam results?
- Are your programs “satisfaction guaranteed”?
- Can I recertify if my provider card has expired?
- What if I did not receive my confirmation email?
- Do your PALS, ACLS and BLS certification and recertification programs earn me an American Heart Association (AHA) provider card?
Question: How do I contact your staff?
Answer: Our staff is available to answer any questions you may have regarding the courses, exams or product purchases. Please use the form located on the contact us page, and provide your contact information and a detailed description of your question. Individuals who submit questions during normal office hours will usually receive a response within an hour. Our after hours and weekend staff are also available to answers any questions. Response time varies.
Question: Is there a time limit for the exams?
Answer: Our exams are not timed and there is no timeframe expiration by which you must complete any of the exams. As medical professionals, we understand you may be short on time, so we offer programs that are designed to be convenient for those who need to quickly certify or recertify. You will receive immediate access to your exam via the order confirmation page, or you can access it later using the login information provided in your confirmation email. Once you have accessed the test, it must be completed during one sitting. We suggest you print the exam and once you feel comfortable with your answers, login and complete the exam.
Question: How long is my certification active?
Answer: The PALS, ACLS, and BLS certifications are active for two years from the date you passed the exam. We suggest that participants recertify at least a few weeks before expiration to ensure that their certification is always active.
Question: Do you offer recertification programs?
Answer: We offer PALS, ACLS, and BLS recertification programs. Similar to the certification, our recertification tests can be completed 100% online and on your own time. Your certification must still be active or within six months after expiration in order to qualify for the recertification exam. If your provider card expired over six months ago, you must take the certification exam.
Question: Can I complete my certification online?
Answer: All of our certification and recertification programs (PALS, ACLS, and BLS) are completely web-based. Our courses and examination do not require participants to attend hands-on training or in-person skills evaluation. We do, however, recommend participants attend local training courses if they feel they require additional hands-on training in any one of the available medical certifications. If you would like to learn more about our certification and recertification options above, then please click from the links provided.
Question: How and when will I get my exam results?
Answer: You will receive your exam score an hour from when it was submitted. Your results email will contain your score and what questions, if any, you missed. If you did not receive a passing score of 80% or higher, then you may retake the test at no additional cost (this applies to all of our exams). Upon receiving a passing score, you will be emailed your digital provider card. If you submitted your answers during weekdays before 2:00pm PST and passed, your email provider card will be sent the same day. If received after 2:00pm PST or over the weekend, your digital card will be sent the following business day, provided you passed. Our staff will mail your hard copy provider card according to the shipping option chosen at checkout.
Question: Are your programs “satisfaction guaranteed”?
Answer: We proudly stand behind the programs and products we offer. Our satisfaction guarantee applies to all study courses, exams and products purchased on our website. Please refer to our terms and conditions page for further specifics on our policy.
Question: Can I recertify if my provider card has expired?
Answer: We offer PALS, ACLS, and BLS recertification programs to eligible applicants. If your certification has been expired for less than six months, then you are eligible. If your provider card has expired for more than six months, then you are required to enroll in the applicable certification exam.
Question: What if I did not receive my confirmation email?
Answer: You should expect to receive your confirmation no later than an hour after completing registration. In the event that you do not, please contact our staff using the form on the Contact Us page. Participants who did not receive their confirmation email usually provided an invalid email address or their spam blocker may be set too high. Please verify all contact information submitted during registration.
Question: Do your PALS, ACLS and BLS certification and recertification programs earn me an American Heart Association (AHA) provider card?
Answer: Our PALS, ACLS, and BLS certification and recertification programs are formatted from the topics presented in the American Heart Association PALS, ACLS and BLS manuals, which follow current Emergency Cardiac Care guidelines. At this time, the AHA does not officially endorse any exam or course that can be completed online. The completion of our programs does not result in the receipt of an AHA provider card. Our study courses and exams are, however, thoroughly constructed to be a comprehensive review of the AHA manuals/textbooks and ECC guidelines.